About ExoticsHelp

Who created ExoticsHelp?
Bird Kevin with Macaw close up.jpg

Dr Kevin Turner BVSc with a friendly

Scarlet Macaw

After graduating from Massey University in 1996 and working in our industry for 10 years or so, I became frustrated at my lack of ability to get the best outcomes for ALL of the pets I was seeing.  During several years of intensive retraining, I founded New Zealand's first privately owned referral centre for exotic pets.  Twelve years on I had been fortunate enough to be able to help thousands of patients from dozens of unusual species.

But so many more were never going to be able to travel to get the care they needed.  It is this need that exoticshelp was designed to fill.  


After working with many vets in general practice, we have been able to develop a system to put expert level care into any veterinary practice.  With exoticshelp, you have the support you need to diagnose better, treat better and get better outcomes.


Your clients will thank you for valuing their unusual pets as much as they do.


Frequently asked questions

How do I get help with my exotics case?

No account or login is needed. Just follow the guides on the website to send all the relevant information by email. We'll reply as soon as possible.

How long does the process take?

Once we've received all the needed information, we'll write a report by email. We aim to reply by the next business day but see our terms and conditions for more details.

How is the appointment conducted?

We use Google "Meet" to conduct our appointments (similar to Skype). Just follow the easy link in your booking confirmation email to join the video appointment.

How do I pay for the appointment?

There is no membership fee. Your clinic will be invoiced via email, this will be due on the 20th of the month following your appointment.

How do I access the online resources?

We have a database of online resources stored on Google Drive, once we create you an account you can access these resources.

Why cant I have a consultation by phone?

The cornerstone of accurate diagnosis and treatment is a full physical examination. The video consultation allows an expert to assist you to fully evaluate the patient. This results in a more comprehensive treatment plan and better outcomes.

What do I do if my case is an emergency?

Check out our online library for species specific pages on common emergencies and treatments. These should stabilise your patient until you receive our report. If you need to hospitalise the animal there are also guides for hospital care.

What treatment can I give while I'm waiting for the video appointment?

See our online library section for emergency and stabilisation options. If you need to hospitalise the animal there are also guides for hospital care.

Where do I find drug dosages for these animals?

See our online library for species specific drug formularies.

What equipment and medicines do I need to treat these animals?

See the online library for lists of commonly used items.

What are the fees for using the service?

There is no membership fee. Each Email consultation costs $50 +GST. This also allows further communication after the consultation by email at no additional charge (fair use policy applies - see our terms and conditions).

Where should I send laboratory samples from these animals?

SVS Laboratories have a special interest in providing targeted laboratory services for exotic species. Contact SVS laboratories for details and a specific submission form.

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